Privacy Policy

goldenreels.games is committed to protecting the privacy and personal information of its players and website visitors. This privacy policy outlines how personal data is collected, used, disclosed, and safeguarded on the goldenreels.games platform. The policy applies to all users, including registered players and visitors accessing or interacting with our services. Effective date: 1 January 2025.

Who We Are

OBSERVE: goldenreels.games is operated by a legally registered entity under international and regional gaming regulations.

Legal Operator: goldenreels is owned and operated by Golden Reels N.V., registered and incorporated under the laws of Curaçao, registration number 149436.
Legal Address: Groot Kwartierweg 10, Willemstad, Curaçao.
Licences: Valid Curaçao Gaming Control Board licences (OGL/2025/1383/0619 and 5536/JAZ; valid through 2025).
Data Protection Contact (DPO): All data protection enquiries should be directed to support@goldenreels.games. Our DPO or data security team will handle your request confidentially and in compliance with applicable privacy laws.
Regional Office for Compliance Inquiries: 25 Martiou, 27, D.Michael Tower, Flat/Office 105A, Egcomi, 2408, Nicosia, Cyprus (Vivardo Operations Ltd, ΗΕ 397649 - subsidiary).

What Personal Data We Collect

OBSERVE: goldenreels.games collects defined categories of data to provide services and comply with legal obligations. EXPAND: Australian privacy laws require clear, transparent notice of all data practices. REFLECT: Our collection is purposeful, protective, and as limited as possible for operational needs.

Personal Identification Information: Full name, date of birth, residential address, email address, phone number, age, and identity verification documents.
Technical and Device Data: IP address, device specifications, browser type and version, log files, session identifiers, geolocation (where permitted), and device fingerprinting information.
Payment and Transactional Data: Payment card details or e-wallet information, billing records, deposit and withdrawal history, bank account identifiers (where applicable), transaction confirmations, and anti-fraud checks.
Behavioral and Account Data: Betting and gaming history, in-game interactions, win/loss statistics, account preferences, communications with support, and feedback provided via surveys.
Cookies and Tracking Technologies: Session cookies, persistent cookies, analytics trackers, advertising identifiers, and similar technologies (see Cookies & Tracking Technologies section).

Legal Basis for Processing

OBSERVE: Compliance with the Privacy Act 1988 (Cth, AU), Australian Privacy Principles (APPs), and regulatory gambling obligations. EXPAND: Multiple legal grounds are invoked to support processing different categories of personal data. REFLECT: Data subject interests are balanced with goldenreels.games operational and legal needs.

Consent: Data is processed with your explicit consent for purposes including marketing communications, cookies and analytics, and when submitting optional information through forms.
Contractual Necessity: Essential data processing to establish, operate, and maintain your account, facilitate wagering and payments, enable customer support, and process game or withdrawal requests.
Legitimate Interests: Processing for business analytics, service improvement, platform security, and fraud prevention carried out in ways that do not override your fundamental rights and freedoms.
Compliance with Legal and Regulatory Obligations: Including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) screening, prevention of underage gambling, regulatory reporting to authorities, and responding to lawful requests by government or regulators.

Regional Compliance Note: Where AU law conflicts with Curaçao requirements, AU user rights and protections are prioritised for Australian players.

Purpose of Processing

OBSERVE: AU privacy law requires purposes to be clear, specific, and current. EXPAND: All data processing operations align with regulatory or legitimate business needs. REFLECT: Transparency is central to our approach.

Account Creation and Management: To register, verify identity, provide secure access, and manage your user account at goldenreels.games.
Casino Services Delivery: To facilitate real-money gaming, betting, deposits/withdrawals, and game operations.
Service Improvement and Customisation: To analyse activity, enhance user experience, and update platform features based on usage patterns and feedback.
Marketing and Communication: To send promotional content (with your consent), transactional updates, surveys, or service notifications related exclusively to goldenreels.games.
Fraud Detection, Risk Management, and Regulatory Compliance: To prevent unauthorised or unlawful activity, comply with KYC/AML, and meet AU/Curaçao statutory requirements.

Disclosure & Sharing

OBSERVE: AU law and global industry standards require disclosure of all data-sharing practices. EXPAND: Sharing is limited, justified, and strictly controlled. REFLECT: All disclosures occur only within defined regulated frameworks.

Payment Processing Partners: Data shared with licensed banks, payment platforms, and e-wallet providers solely to facilitate deposits, withdrawals, and identity verification.
Authorised Service Providers: IT hosting, software maintenance, data storage, marketing, and analytics vendors contracted under strict data processing agreements.
Regulatory Authorities: AU and Curaçao gambling regulators, government agencies, law enforcement, or courts-only to the extent required by law, regulatory directives, or lawful orders.
Affiliates and Marketing Partners: Personal data may be shared only with prior user consent for marketing purposes, limited to affiliates working with goldenreels.games in the AU or permitted regions.
Advertising Networks: Non-identifiable analytics and cookie data may be shared with third-party advertising networks and analytics service providers, subject to cookie consent preferences.

Data Protection Safeguard: All third parties undergo due diligence, enter binding confidentiality agreements, and are contractually obliged to handle your information compliant with Australian and international privacy requirements.

International Transfers

OBSERVE: Data may be transferred outside Australia to Curaçao, Cyprus, or other IT infrastructure locations. EXPAND: AU law requires adequate protection for all overseas transfers. REFLECT: goldenreels.games applies industry-standard safeguards to every transfer.

Data Destinations: Your data may be transferred to goldenreels.games' headquarters (Curaçao), regional offices (Cyprus), and trusted international service providers involved in platform operation.
Protection Measures: All cross-border data transfers are governed by strict contractual clauses, based on internationally recognised standards (e.g., standard contractual clauses compliant with GDPR principles), as well as rigorous access controls, encryption, and regular audits.
User Rights: If your data is transferred overseas, goldenreels.games ensures contractual protection equivalent to AU privacy standards. You may request details of these safeguards at any time.

Regional Compliance Note: No international transfer occurs without contractual guarantees of data protection meeting or exceeding Australian Privacy Principles (APPs).

Data Retention

OBSERVE: AU law and regulatory obligations require defined retention periods and deletion protocols. EXPAND: Retention schedules are aligned to legal, contractual, and operational requirements. REFLECT: Data is held only as long as necessary-no longer.

Personal Identification and Account Data: Retained for the duration of the account and for no longer than five (5) years after account closure or inactivity, unless a longer period is required by law (e.g., for AML recordkeeping).
Payment and Transaction Data: Retained for at least seven (7) years after the transaction for statutory compliance purposes, per AU and Curaçao gaming regulations.
Technical, Device, and Behavioral Data: Retained for up to three (3) years for analytics and fraud prevention, after which it is anonymised or securely deleted.
Cookies and Tracking Data: Retention varies by type (session or persistent), up to two (2) years, subject to user settings and consent preferences.
Deletion Criteria: Erasure of data occurs promptly on: (i) user request (where legally permissible), (ii) expiration of the retention period, or (iii) when processing is no longer necessary for stated purposes.

Your Rights

OBSERVE: AU users are entitled to robust data subject rights under the Privacy Act 1988 and industry norms. EXPAND: goldenreels.games provides transparent, accessible means of exercising these rights. REFLECT: We are committed to upholding these rights for every user.

Right of Access: Request a copy of the personal information held about you.
Correction: Request rectification or updating of inaccurate or incomplete data.
Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal or regulatory retention obligations.
Restriction: Request limitation of processing in certain circumstances.
Objection: Object to processing of your data for direct marketing and certain legitimate interest purposes.
Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format for transmission to another controller.
Withdrawal of Consent: Withdraw your consent at any time, without affecting the lawfulness of prior processing (especially regarding marketing or optional features).

To exercise any of these rights, contact: support@goldenreels.games. Verification of identity will be required for security. Requests are generally processed within thirty (30) days, as required by law.

Cookies & Tracking Technologies

OBSERVE: Transparent disclosure of all tracking technology uses is mandated under AU law. EXPAND: goldenreels.games gives users granular control. REFLECT: Consent and management options are prominent and accessible.

Session Cookies: Temporary memory-resident files used to maintain log-ins and game sessions, deleted when you close your browser.
Persistent Cookies: Stored for up to two (2) years (or until deleted), used for recognising returning users, saving preferences, and language settings.
Third-Party Cookies: Placed by authorised analytics, advertising, and affiliate tracking partners to deliver targeted advertising, measure effectiveness, and provide aggregated site analytics. All use is subject to explicit user consent.
How to Manage Cookies:
- Through browser settings: Easily block, delete, or restrict cookies in all major browsers.
- Via in-site consent tools: Use our cookie preference panel available via the goldenreels.games privacy footer.
- Opt-out mechanisms: Links to third-party analytics and advertising partner opt-out pages are found in our detailed Cookie Notice.

Important: Disabling certain cookies may impact your ability to access secure account features or enjoy personalised casino experiences.

Data Security

OBSERVE: AU privacy standards and global gaming industry best practices demand robust security measures. EXPAND: goldenreels.games employs multi-layered technical, organisational, and personnel controls. REFLECT: Our approach is proactive, adaptive, and subject to regular review.

Technical Safeguards: All data in transit is protected by Secure Socket Layer (SSL) encryption (minimum 256-bit), with storage secured using bank-grade encryption algorithms.
Access Controls: Personal data is accessible only to authorised personnel on a strict need-to-know basis, with unique credentials, two-factor authentication, and activity logging.
Organisational Measures: Staff undergo compulsory privacy and information security training annually; internal audits check for policy compliance and systems integrity.
Physical Security: Data centres and corporate offices have restricted physical access, CCTV monitoring, and disaster recovery planning.
Incident Response: In the unlikely event of a data breach, users and authorities will be notified as quickly as possible, and all regulatory protocols followed.
Regular Audits: Third-party security assessments are performed at least annually, with certification and compliance validations reviewed by regulators as appropriate.

Complaints & Contacts

OBSERVE: The Privacy Act 1988 (Cth) and industry guidelines require accessible, fair, and timely complaint mechanisms. EXPAND: goldenreels.games provides direct and confidential grievance procedures. REFLECT: All complaints are handled with the utmost professionalism and transparency.

Data Protection Contact: For all privacy or data protection issues, email our DPO at support@goldenreels.games.
Regional Compliance Contact: Written notices may be addressed to our Cyprus office for European data subject rights: 25 Martiou, 27, D.Michael Tower, Flat/Office 105A, Egcomi, 2408, Nicosia, Cyprus.
Complaint Procedure:
1. Contact us via the above channels, providing details of your concern and relevant supporting information.
2. We will acknowledge receipt within five (5) business days and complete a formal investigation within thirty (30) days unless further information is required.
3. If unsatisfied, Australian users may escalate complaints to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.

All correspondence is handled confidentially by Charlotte Smith, Data Controller Representative.

Updates

OBSERVE: Australian law mandates proactive notification of changes. EXPAND: goldenreels.games maintains transparency regarding privacy updates. REFLECT: Users are always informed in clear, timely ways.

Notification: Significant updates to this policy will be communicated via: prominent in-site banners, updates on the privacy policy page, and direct email notifications where appropriate.
Review: Users are encouraged to review this policy regularly to remain informed of rights and obligations.
Last Revision: 1 January 2025.

Continued use of goldenreels.games constitutes acceptance of amendments and ongoing consent to privacy practices as described.